The Swim Academy in Brisbane Australia teachers over 3000 students across 6 different locations.
They use a term-based class model where customers need to re-enrol at the start of each new term.
One of the biggest challenges the Swim academy faced that customers would need to know their child’s current level to enrol for the next term.
Towards the end of each term, the Swim Academy team would conduct assessments to notify customers the progress of each student and if they had passed their current level.
This process was extremely tedious with their previous software.
It was not only time intensive but required huge staffing resources to complete.
Solution
The Swim Academy implemented First Class software as their new class management software to solve their progress reporting headaches.
The previous software the Swim Academy were using was an older platform which required assessments to be done one student at a time.
Using First Class, the Swim Academy was able to complete assessments from an all-in-one class which sped up the process dramatically.
The Swim Academy were able to now bulk email out assessment notification emails to customers.
With one click, customers were then able to view their progress reports via the custom Swim Academy app that is linked to their First Class account.
In its very first round of progress reporting, The Swim Academy noted a huge time saving from using First Class.
If progress reporting is a headache for your business, First Class software can help you!
First Class can help class businesses
- Streamline scheduling with intuitive online bookings
- Save heaps of time with efficient automated workflows
- Take the stress and hassle out of progress reports
- Improve customer retention with unique tools and analytics to reduce churn
To book a demo click here.